Introduction

Thank you for choosing to purchase courses and subscriptions from Codex PCA. We take pride in providing high-quality Civil Engineering building codes, content and services to our users. In the event that you are not satisfied with your purchase, we offer a transparent refund policy to make the process smooth and hassle-free.

Eligibility for Refund

We provide refunds for course purchases under the following conditions:

1. You must request a refund within 14 days from the date of purchase.
2. You have not completed more than 20% of the course content.
3. Your request for a refund is genuine, such as dissatisfaction with course quality, technical issues, or unauthorized access.

Refund Process

To request a refund, please follow these steps:

1. Send an email to our customer support team at admin@codexpca.com with the subject line “Refund Request.”
2. In your email, provide the following information: – Your full name and email address associated with your account. – The order or subscription ID. – A detailed explanation of why you are requesting a refund.
3. Our support team will review your request and respond within 5 business days.

Refund Methods

If your refund request is approved, we will process the refund using the same method of payment you used for the original purchase. Please allow up to 21 business days for the refund to be processed and reflect in your account.

Non-Refundable Items

The following items are non-refundable:

1. Services or courses for which you have completed more than 20% of the content.
2. Any course purchased outside of our website.
3. Any promotional, discounted, or bundled offers explicitly marked as non-refundable at the time of purchase.

Termination of Services

We reserve the right to terminate or suspend access to our services, courses, or subscriptions without prior notice in the event of a violation of our terms of service or any fraudulent activity.

Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at admin@codexpca.com.

Please note that this refund policy is subject to change at our discretion, and any updates will be reflected on this page. It’s essential to review our refund policy periodically to stay informed about any changes. Thank you for choosing Codex PCA for your professional needs, and we appreciate your trust in our services.